You are viewing Diary

CUSTOMER IS NOT ALWAYS RIGHT!

Deary diary,

I had a piece of paper flung in my face today at work. It was horrible! There was this customer that walked in with an aggressive air about her. She proceeded to make her request and in my usual fashion, I tried to make small talk whilst …

Recieving Feedback.

Dear dairy,

It was Friday, the start of an exciting weekend for me. I had plans with my friends to hang out at Hard Rock Cafe in Victoria Island. I was extremely excited. Hard Rock Cafe is my spot. It’s the one place that I could …

Managing an irate or a difficult customer.

Dear Diary,

Today at work was a very hectic and emotional one for me. I had to deal with an angry customer . We were in the middle of a discussion about his experience using our product. At first, it seemed like communication …

Recently, I boarded a bus with my elder sister from Ogudu to Obalende and it was  a really interesting journey. My sister sat in front beside the driver while I sat inside the bus. The bus we boarded was a big yellow danfo that has five rows of seats inside. The bus like every other danfo bus is meant to …

Hi blog readers, Today’s post is off what I usually write on the blog…I just decided to explore another angle to my writing. I hope you learn one or two things…Enjoy

SUPERIOR CUSTOMER SERVICE DELIVERY.

Delivering superior customer service …